Mytap Refund Policy, December 2020

Cancelling the services

You may cancel an appointment and receive a full refund less a bank transaction fee of $7.00 by emailing 48 hours or more before the scheduled appointment time

If you cancel with less than 48 hours notice, you will be liable for:

(a) the transport cost of your ordered products $25.00

(b) the restocking fee of your ordered products $25.00

(c) a flat rate cancellation fee of $25.00

The total maximum fee for a cancellation made with less than 48 hours’ notice is $75.00

The remaining value of your booking will then be refunded within 7 business days

Missed appointment by owner / tenant

Should you, your tenant, or your nominated representative fail to be present at the time the service was booked, a flat rate $125.00 charge will be applied

If the service is re-booked for a later time, there will be no further charges, however refunds for cancellations will be in accordance with the clause above, Cancelling the services

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